Transforming Patient Entertainment into Engagement
How we changed the channel with a diligent selection process

Sponsored by:

Henry Ford Health System’s desire to provide a more consistent patient engagement offering across its five hospitals required facing the challenges of aged infrastructure, standardizing different equipment, reconciling differing contract and cost models, and navigating today’s patient interactive landscape while also needing to unite stakeholders across departments, hospitals and geography.

A committed team with a shared goal, along with a diligent selection process that included supplier workshops as part of the RFP process, allowed Henry Ford Health System to implement an integrated patient engagement system that provides an improved patient experience, staff efficiencies and cost reductions.

Attendees Will Learn:

• How to unite and invest all stakeholders in a technology selection process.
• The benefits of a supplier workshop as part of your RFP process.
• Ways an interactive solution can improve patient experience, standardize care and reduce costs.

Speaker:

Vanessa Mona
Director of Care Experience
Henry Ford Health System
Detroit, Mich.

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